Policies

Our commitment to safeguarding, safety and quality in everything we do.

Safeguarding

TFG Camps is fully committed to safeguarding and promoting the welfare of all children and young people in our care. We recognise our responsibility to protect children from harm and take all reasonable steps to ensure their safety and wellbeing at all times.

Our Safeguarding Policy is reviewed annually and reflects current statutory guidance including Working Together to Safeguard Children. All TFG staff receive safeguarding training and induction before working with children.

Designated Safeguarding Lead

TFG Camps has a designated Safeguarding Lead responsible for overseeing all safeguarding matters. Any concerns about a child’s welfare should be reported to the Safeguarding Lead immediately. In an emergency, always contact the police or children’s social care directly.

For safeguarding concerns: hello@tfgcamps.com or call 01525 591036.

Complaints Procedure

TFG Camps is committed to providing a high-quality service to all our families. We welcome feedback as it helps us continually improve. If you are dissatisfied with any aspect of our service, we encourage you to let us know.

How to Make a Complaint

In the first instance, please raise any concern informally with a member of staff on site. If you are not satisfied, or prefer to raise the matter formally, please contact us in writing:

Our Process

  • We will acknowledge your complaint within 3 working days.
  • We will investigate fully and respond within 15 working days. If we need longer, we will notify you in writing.
  • If we cannot resolve the complaint internally, we will suggest options for escalation, including referral to the relevant regulatory body.
  • If your complaint relates to Ofsted-regulated provision, you may also refer your concern to Ofsted directly at www.ofsted.gov.uk or by calling 0300 123 1231.

Policies & Procedures

TFG Camps maintains a full suite of operational policies to ensure the safe and effective running of all our activities. These policies are reviewed regularly and updated in line with legislation and best practice. Key policies include:

  • Safeguarding & Child Protection Policy
  • Equal Opportunities & Inclusion Policy
  • Behaviour Management Policy
  • Health & Safety Policy
  • Data Protection & Privacy Policy
  • Staff Recruitment & DBS Policy
  • First Aid & Medical Policy
  • Photography & Media Policy

Full copies of any policy document are available on request at hello@tfgcamps.com.

Ofsted Registration

TFG Camps is registered with Ofsted as a provider of childcare for children under the age of 8. We are inspected regularly and are committed to maintaining the highest standards of care, safety and quality in all our provision.

Ofsted Registration Number: EY553739

Parents can verify our registration status and view our inspection reports at www.ofsted.gov.uk.

📄 Download Our Ofsted Certificate

Health & Safety

TFG Camps carries out risk assessments for all activities and venues before each session. All TFG staff hold relevant qualifications including paediatric first aid certificates and are trained in emergency procedures. A qualified first aider is present at every session.

In the event of a medical emergency or incident on site, parents and guardians will be contacted immediately. All incidents are recorded in our incident log.

Staff DBS & Safeguarding Checks

Every member of TFG Camps staff undergoes an Enhanced DBS (Disclosure and Barring Service) check before working with children. We operate a strict visitor policy — no adult may be alone with a child without prior DBS clearance through TFG Camps.

Additional Policies

Equality & Inclusion

TFG Camps is committed to equality and inclusion for all children, regardless of race, ethnicity, religion, gender, disability, or socioeconomic background. We make reasonable adjustments to ensure that all children can access and enjoy our activities.

Data Protection

TFG Camps processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. For full details of how we use and protect your data, please see our Privacy Policy.

Contact Us

For any queries relating to our policies or to request a copy of a policy document:

  • Email: hello@tfgcamps.com
  • Phone: 01525 591036 (9am – 6pm)
  • Emergency: 07590 844281 (8am – 9am)

All policies are reviewed annually. This page was last updated June 2026.